FREQUENTLY ASKED QUESTIONS

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We are happy to provide basic information to help you make an informed decision about your child's pediatric care. Click each question below to reveal more information.

Are you accepting new patients?


Yes, we are currently accepting new patients. Please call us to schedule an appointment. You may download new patient forms in advance. You will also want to release the patient's file from your previous practice; contact them directly and ask for this to be done. Make sure you bring all the forms with you to your first appointment, along with your insurance card and photo ID.




Which hospitals are you affiliated with?


Our pediatricians are on the medical staff of Bertrand Chaffee Hospital. Some of our patients may be referred to John R. Oishei's Children's Hospital of Buffalo if warranted.




What do I do if I need urgent care for my child and it's after regular office hours?


Call our main number at 716 592-2832. We have a 24-hour answering service. If the problem is urgent, a medial professional will get back to you right away and direct you further. Visit When To Call Right Away to determine if the symptoms require urgent care. In the event of a power failure or phone system outage and the problem is urgent, please visit our Emergency Contact page.




How soon after birth will a pediatrician see my baby?


Your baby will be assessed within 24 hours by an attending physician at the hospital where your child is born. Please notify the hospital that you plan to bring your baby to Springville Pediatrics. Your first visit to our office will be within the first two weeks of birth.




Where can I go to get lab work done?


You are welcome to go to any lab of your choice, although your medical insurance may have a preferred lab provider. We recommend the services of Bertrand Chaffee Hopsital in Springville, due to their proximity to our office and the ability to retrieve results quickly. Quest Diagnostics is also available in our community.




How soon will I receive lab or test results?


You will receive a call with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Some normal test results may be available on the Patient Portal. You are also welcome to call our office at 592-2832 to request your results.




How do I get a refill?


Refills may be requested through our telephone voice mail system. Please leave the following information:

  • patient name
  • date of birth
  • name of medication, strength and how often it is taken
  • name of your pharmacy
  • phone number where you can be reached
A nurse will call you if there is a question or if you need an appointment. Please allow at least 24 hours for a refill to be called into your pharmacy. Controlled drugs often require a special prescription that must be mailed or picked up at our office, and cannot be called into your pharmacy. These need to be requested one week prior to being needed.




What if I am late or miss my office visit?


Patients arriving 15 or more minutes late for their appointment may be asked to reschedule. Late arrivals are a major reason for the providers running behind. Additionally, a missed appointment is a slot that could have been used for another child. We may charge for missed appointments. Please call us at least 24 hours in advance if you need to cancel to avoid a charge.




My child needs to see a specialist. What do I do?


When your child needs to be seen by a specialist, we will help you choose an appropriate provider for your child's needs. Please contact our referral specialist, Susan Hewson, at 592-2832 if you have any questions.




What insurances do you accept?


We accept most major insurances, including Blue Cross/Blue Shield, Independent Health, Community Blue, United Healthcare, Univera, FIdelis, and Medicaid. We also accept most other insurances; please contact your insurer directly to see if we are listed as a preferred provider.




Why do I have to show my insurance card each visit?


We must verify insurance coverage each visit. To keep the most up-to-date information in our system, we kindly request to scan your insurance card for each visit. This will prevent delays in billing due to incorrect or outdated information.




Can you bill me for my office visit?


Payment is expected and due at the time treatment is rendered. We accept cash, personal check and most major credit cards. If you are unable to pay, please speak with our billing manager to make arrangements for payment. Please see our financial policy for more information.




How can I get paperwork completed?


For paperwork such as health assessment forms for school, camp, daycare, etc., pleaes allow up to one week to complete. Please bring forms with you at the time of appointment whenever possible and fill in your part of the form completely prior to submitting it to our office. Please let us know if you want your form mailed, faxed or left for pick up. Note that some forms may not be able to be sent without a release. If you do not intend to pick up your form, please allow additional time and include a stamped, self-addressed envelope, if necessary.





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Financial Policy

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New Patient Letter

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